Contact Us

Contact Us

The Contact Us page allows users to contact the STEP technical team for any questions or comments regarding the Smart Traveler Enrollment Program.






How to Contact
the STEP
Technical Team

To contact the STEP technical team:


Step

Action

1

Go to the Welcome Screen of STEP, https://step.state.gov.

2

Click the Contact Us link.

3

Enter your first name, last name, email address in the fields provided.

4

Click on the "I am using a mobile device" checkbox if you accessed STEP from a mobile device.

5

Select a category from the category drop-down.

6

Enter your message clarifying the reason for contacting the STEP technical team.

7

Enter the characters as displayed in the captcha.

8

Click on the Submit button.

9

The system will display a Message Delivery Successful page confirming that your form has been sent to the STEP technical team.