Lost Password |
If the user has forgotten their password that they set upon account creation, they may request a temporary password to be sent to their primary email address. |
Lost Password Wizard |
To request a temporary password: |
Step |
Action |
1 |
Navigate to the STEP home page. |
2 |
Click the Password? link. |
3 |
The system will display the Password Recovery wizard. |
4 |
Enter your Username in the field provided. |
5 |
Click the Continue button. |
6 |
The system will display the Security Answer page if the Username matches an existing account. |
7 |
Enter the answer to the security question. |
8 |
Click the Submit buttom. |
9 |
The system will display the Password Reset Successful page if the security answer matched the answer associated with the account. |
10 |
The system will email the temporary password to your primary email address. |
11 |
Retrieve and copy the temporary password sent to your primary email address. |
12 |
Navigate to the STEP homepage. |
13 |
Sign into the website using your Username and temporary password. |
14 |
The system will display the Change Password page. |
15 |
Change your password from the temporary password to a new password. |
16 |
The system will display the Profile Information page. |