Lost Password

Lost  Password

If the user has forgotten their password that they set upon account creation, they may request a temporary password to be sent to their primary email address.


Lost  Password Wizard

To request a temporary password:

Step

Action

1

Navigate to the STEP home page.

2

Click the Password? link.

3

The system will display the Password Recovery wizard.

4

Enter your Username in the field provided.

5

Click the Continue button.

6

The system will display the Security Answer page if the Username matches an existing account.

7

Enter the answer to the security question.

8

Click the Submit buttom.

9

The system will display the Password Reset Successful page if the security answer matched the answer associated with the account.

10

The system will email the temporary password to your primary email address.

11

Retrieve and copy the temporary password sent to your primary email address.

12

Navigate to the STEP homepage.

13

Sign into the website using your Username and temporary password.

14

The system will display the Change Password page.

15

Change your password from the temporary password to a new password.

16

The system will display the Profile Information page.